‘Suboptimal process’: only 1/3 of agencies receive constructive feedback

As the BetterIdeas Project revealed, only 30% of creative agencies receive clear and constructive feedback from their clients. Whilst it's sometimes difficult to align teams and stakeholders, those responsible for delivering feedback on the idea need to work hard to ensure it conveys a unified view of what's working and what's not.

Without constructive feedback, great ideas don't stand a chance.

Marketing Week writes:

Poor feedback, subjective decisions and a lack of training in evaluating creative ideas are some of the issues facing client-agency relationships and are stifling creativity.

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Matt Davies is the co-founder of BetterBriefs, an advisory and training business that helps marketers write better briefs and deliver more impactful ideas. A highly awarded former agency strategist, having worked at Clemenger BBDO, Design Bridge, Arnold Worldwide, AJF Partnership, as well as running his own agency. 

Together with co-founder Pieter-Paul von Weiler, he wrote the BetterBriefs Project and The Best Way for a Client to Brief an Agency, a practical guide for marketers to improve the quality of briefs, co-authored by Mark Ritson and published in partnership with the Institute of Practitioners in Advertising (IPA). Matt (together with Pieter-Paul) also led the BetterIdeas Project, a global study exposing the poor state of the creative evaluation process. The study aims to improve the creative decision-making and evaluation practices and was launched in partnership with the World Federation of Advertisers (WFA) and the IPA.